Taction Software expands telemedicine apps with EHR integration

Taction Software said Oct. 8 that it is expanding telemedicine app development for health systems and digital health companies, with tighter integration to Epic, Oracle Health, athenahealth and other EHRs. The move targets a common virtual care problem: visits that don’t flow cleanly into the chart, billing and scheduling systems clinicians already use.

Why it matters: - Taction Software is positioning telemedicine as part of the clinical operating system, not a separate video tool. - The shift matters for health systems and practices that want fewer duplicate records, fewer manual handoffs and cleaner billing flows. - The company says the expanded offering is aimed at organizations that need virtual care to fit into existing workflows from day one.

What happened: - Taction Software LLC, a Chicago-based healthcare software engineering company founded in 2013, announced the expansion of its telemedicine app development services on Oct. 8, 2026. - The expanded services include secure video visits, scheduling, e-prescribing, remote patient monitoring and EHR integration. - The company says the offering is designed to connect virtual visits to the EHR clinicians already use through HL7 v2, FHIR, SMART on FHIR and Mirth Connect interfaces. - Taction said the services are available for health systems, practices and digital health companies.

The details: - The expanded telemedicine stack covers patient apps, provider apps and administrative portals for web, iOS and Android. - EHR integration support includes Epic, Oracle Health (Cerner), athenahealth, eClinicalWorks, NextGen and MEDITECH. - Integration features include patient identity matching, appointment synchronization and encounter documentation. - The platform also supports e-prescribing, pharmacy connectivity, billing integration, eligibility verification and patient payments. - Taction includes HIPAA-aligned engineering controls such as encryption, role-based access control, multi-factor authentication and audit logging. - Specialty workflows are built for behavioral health, dermatology, chronic care, pediatrics, neurology and urgent care. - Post-launch support includes monitoring, maintenance, security updates and mobile operating system compatibility updates. - The company says its integrations use the standard that best fits each workflow rather than forcing one approach across every system. - Taction says SMART on FHIR can launch the telemedicine app from inside the EHR with the patient already in context. - Where organizations run multiple EHRs or legacy interfaces, Taction uses Mirth Connect to handle transformation, routing, queuing and message replay. - A typical workflow includes booking, chart matching, eligibility checks, clinician video visits, prescribing, note posting and charge reconciliation. - The company says uncertain patient matches are sent to staff review instead of creating new records automatically. - Taction says reminders are sent without protected health information in the message content. - Scheduled reconciliation compares platform records with the EHR and flags missing notes or charges for follow-up. - Taction said some EHR API access, embedded launch configuration and write-back features can depend on vendor agreements and hospital IT involvement.

Between the lines: - The announcement reflects how telemedicine buying criteria have changed from “can it do video” to “does it fit the rest of the care workflow.” - Taction is leaning on interoperability as its core differentiator, rather than competing only on front-end video features. - The company is also signaling that implementation success depends as much on scheduling ownership, billing data and EHR permissions as on software development. - Taction says buyers should identify vendor approval and interface-team dependencies early because those items can affect timelines and budgets. - The company frames HIPAA compliance as a shared responsibility between technology, vendor contracts and healthcare-organization policy work. - Taction says no single feature makes a platform HIPAA compliant on its own.

What's next: - Taction says it will support custom, white-label and off-the-shelf telemedicine builds depending on client needs. - The company says a focused minimum viable product can take three to five months, while a more comprehensive platform can take six to nine months. - EHR vendor approvals and hospital interface team availability can extend those timelines. - Ongoing work can include video monitoring, integration monitoring, incident response, load testing, security patching and annual mobile OS compatibility updates. - Healthcare organizations can begin projects through fixed-price, time-and-materials or dedicated-team engagements. - Taction says prospective clients can request a preliminary estimate or a telemedicine architecture consultation through the company website.

The bottom line: - Taction is betting that the next round of telemedicine growth will go to platforms that connect cleanly to the EHR, billing and compliance systems already in place.